Once you have your hearing aid, it is important to protect your investment. East Coast Hearing works with all our patients to ensure they are maintaining their hearing aids to optimize performance.
Always here to help
Here are some of the ways we continue to help:
- We teach our patients how to do basic at home hearing aid cleaning (e.g. wiping and brushing) and maintenance (e.g.changing wax guards, domes, and batteries).
- We have our hearing aid patients return to the clinic every 6 months for a routine checkup. This checkup includes earwax removal when required, a thorough cleaning and testing of the hearing aids, routine changing of hearing aid parts (e.g. earmold tubings and receivers/speakers), and hearing aid programming adjustments.
- We offer drop-in service at all of our clinics for hearing aid repairs and supply replenishment (e.g.wax guards and batteries).
- Hearing testing and reprogramming of hearing aids every 1-2 years to provide the best outcome possible.
We are always here to help you improve your hearing and your quality of life.
The ECH Knowledge Base
As well, you can check out the East Coast Hearing blog for videos that may answer the questions you have. Here are a couple of our most common issues:
My Hearing Aid Doesn't Work - Help!
My Phonak Marvel Hearing Aid Won't Charge Anymore - Help!
Phonak Marvel Bluetooth Pairing
Of course, please let us know if you have any questions at any time about our products or services. Contact any of our three clinics and we can to help you to improve your hearing health.
The price of a hearing aid has very little to do with how strong it is (power requirements/degree of hearing loss) or what it looks like (hearing aid style). The price of a hearing aid is almost exclusively dictated by the performance level.
"Good", "Better", and "Best"
At East Coast Hearing we focus on three performance levels defined as "Good", "Better", and "Best". When you invest more in your hearing, you are not paying for bells and whistles. As the hearing aid performance level improves, there are three primary benefits to the patient:
- improved sound quality
- improved background noise reduction
- improved overall patient satisfaction
To help, East Coast Hearing offers several different options in paying for your hearing aid.
The first option is an outright purchase of your hearing aid and pricing for each performance levels is found below:
$1995 – Each
$3990 - Pair
$2700 – Each
$5400 - Pair
$2995 – Each
$5990 - Pair
All hearing aids sold by East Coast Hearing come with the following:
- Three-year general warranty that covers hearing aid breakdowns at no charge to the patient.
- Three-year loss and damage policy. Each hearing device can be replaced one time during the first, three years (if lost or seriously damaged). There is a $250 deductible associated with the loss and damage policy.
- Three-year supply of batteries for those products that use disposable batteries.
Hearing tests, hearing aid programming, hearing aid cleaning and servicing, and ear wax removal are all complimentary services for patients who purchase hearing aids from East Coast Hearing. These services remain complimentary as long as the patient keeps using their hearing aids. There is no limit to the number of appointments required.
ECH Subscription Plan
East Coast Hearing is excited to offer you our hearing aid Subscription Plan. This option provides patients with new hearing aids at affordable monthly payments, starting from $55 per hearing aid. Everything is included in this monthly fee so there are no unexpected costs.
Benefits of the East Coast Hearing subscription plan:
- 36 equal, monthly payments, with no interest charges, service charges, or down payments. Monthly payments range from $55 - $83 per hearing aid.
- New state-of-the-art hearing aids from most major hearing aid manufacturers (German, Swiss, and Danish).
- Hearing aid upgrades every three years to ensure you the best hearing experience possible.
- Everything is included in the monthly fee (hearing aids, hearing testing, hearing aid programming, adjustments, service, batteries (when appropriate), ear wax removal, etc.)
- Hearing aids are always under warranty.
- Worry free experience - within the first 60 days, if you are not completely satisfied, the subscription plan may be cancelled without penalty and you will be reimbursed.
- At the end of your contract, East Coast Hearing refurbishes and donates your hearing aids to those individuals in our community who are unable to afford hearing aids.
Pricing for the ECH Subscription Plan for the three performance levels is found below:
$55/month – Each
$110/month - Pair
$75/month – Each
$150/month - Pair
$83/month – Each
$166/month - Pair
Many private insurance providers offer coverage for hearing aid purchase and/or hearing aid subscription plans.
Due to the wide range of coverages, and differences between plans, we recommend checking with your insurance provider regarding these specific details. If we are able to direct-bill for all, or a portion of your services, we will gladly facilitate this process. However, many insurance companies require that their plan members pay in full and submit the appropriate receipts and documentation (e.g., hearing aid prescription) for reimbursement.
We have a vast knowledge and expertise when working with patients who are applying to third party providers for hearing aid coverage such as: Veterans Affairs Canada (VAC), Workers Compensation Board Nova Scotia (WCB) and the Nova Scotia Department of Community Services. Our audiologists will gladly assist you with this process as they have years of experience dealing with 3rd party applications and claims.
Need help to pay for hearing aids (ECH Compassionate Program and Team Work Cooperative)
East Coast Hearing can recommend alternative solutions to individuals who may not have any coverage for hearing aids and are otherwise unable to access these solutions. We work with government-funded programs such as Team Work Cooperative and also offer our own help named the ECH Compassionate Program.
For more information on these programs you can click on the links below:
Now that we've determined your level of hearing loss, we need to choose the right hearing aid for you. There are hundreds of hearing aids to choose from today. However, there are only a handful of devices that are the most suitable for your unique hearing loss and needs.
In order to find the hearing aid you will be most satisfied with, East Coast Hearing begins with an assessment of your needs, followed by a complete hearing evaluation. This discussion helps to gather other important details necessary in guiding patients through the hearing aid selection process.
Hearing Aid Performance
At East Coast Hearing we focus on 3 performance levels defined as Good, Better, and Best. As the hearing aid performance level improves, there are three primary benefits to the patient: (1) improved sound quality, (2) improved background noise reduction, and (3) improved overall patient satisfaction. Together the patient with the guidance of the audiologist select the hearing aid performance level.
The Different Styles of Hearing Aids
Did you know there are 5 main styles of hearing aids? There are pros and cons to each style. It is critical that the style satisfies the hearing loss requirements (e.g. it is powerful enough), is acceptable from a cosmetic perspective, is manageable in terms of dexterity, has the necessary features, and has reasonable battery life. The knowledge and experience of the audiologists is critical in helping guide you towards the most suitable hearing aid style.
Receiver in the canal (RIC)
This is the most commonly used hearing aid style today because it is discrete, comfortable, and can be adapted to fit mild ranging to severe hearing losses. Most of the electronics are housed in a very small non-custom unit that fits over the ear. A very thin wire extends from this unit down to a tiny speaker that sits inside the ear canal. Various non-custom and custom tips are available to surround the speaker and ensure comfort, retention, and appropriate sound delivery. Some of these products are rechargeable.
Completely in the canal (CIC)
This custom-built aid is the smallest and most discrete style of hearing aid. It is completely contained inside the ear canal. The CIC is best suited to mild and moderate hearing losses and does require good dexterity for insertion, removal and changing batteries.
In the canal (ITC)
This custom-built hearing aid fits mostly into the ear canal. A relatively small portion of hearing aid does show in the outer ear. It is suitable for mild ranging to severe hearing losses.
In the ear (ITE)
This custom-built hearing aid fits mostly within the outer portion of the ear. For many patients it is the easiest to insert, remove and adjust especially when dexterity is an issue. It is suitable for mild ranging to severe losses.
Behind the ear (BTE)
This is the most powerful and durable style of hearing aid. The electronics are housed in the non-custom portion that sits over the ear. A connecting tubing and custom earmold help hold it in place and direct the sound into the ear canal. It can be used with all degrees of hearing loss, however, it is most frequently used with severe and profound hearing losses. Some of these products are rechargeable.
Benefits of Working with East Coast Hearing
East Coast Hearing is locally owned and truly independent, which means that we are able to offer the largest selection of hearing aids from the widest range of hearing aid brands like:
There are definite differences between all these brands in terms of sound processing and quality, physical design, controls, and features such as wireless connections with other devices including phones and TV.
The benefit of working with East Coast Hearing is the access to so many brands without being committed to one over the other. This means you, the patient, are more likely to get the most suitable hearing aid and the best possible outcome and satisfaction for your needs and lifestyle.
Reduced interactions with friends and family, difficulties at work, higher risk of accidents and falls, higher risk of dimentia - significant hearing loss can be, at the worst, devastating and dramatically affect your quality of life. But it doesn’t need to be. Modern hearing aid technology can help you improve and re-engage with your life. East Coast Hearing is here to help you.
The First Step
First things first, we need to determine if you do are experiencing signifigant hearing loss. If any of the following pertains to you, you may be experiencing significant hearing loss:
- Substitution – “Did you say Bill or Phil?”
- Repetition – “What? Huh? Pardon?”
- Bluffing – nod and smile ☺ (What did you just agree to?)
- Withdrawal – Avoiding certain social situations, gatherings
- Speaking loudly – cannot hear oneself properly to monitor voice level
- TV volume – TV volume is too high and you get complaints
- Mumbling – you often blame others for not speaking clearly
Getting a Hearing Test
If this is you, the next step is to get a hearing test.
An audiogram is the gold standard of hearing testing. These are performed by our licensed audiologists to identify, diagnose, and quantify the degree and type of hearing loss that you may be experiencing
With this objective information, we are able to work with patients who exhibit hearing loss and provide appropriate recommendations that suit their personal needs and lifestyle. A very important part of this process is determining whether patients are ready to start the journey toward better hearing. Intrinsic motivation is often a key ingredient to a successful outcome with hearing devices.
Our Online Hearing Test
While there's no replacement for a consultation with a hearing-care expert, the case may be that you just aren't quite ready to take that step. If this is you, our online hearing test can provide some quick and useful feedback about your hearing.
Online hearing screener: Take our three-minute online hearing test.
The Next Step
Whether you think you are experiencing signficant hearing loss, it is never a bad time to get your hearing tested by a licensed audiologist. When you are ready for this, East Coast Hearing is here to help.
© 2021 East Coast Hearing
East Coast Hearing Ltd. recognizes the importance of protecting our patients’ privacy. The federal Personal Information Protection and Electronic Documents Act (PIPEDA) governs how we collect, use and disclose our patients’ personal information.
What is Personal Information?
Personal information is any information about an identifiable individual, such as a person’s name, address or telephone number. It does not include the name, title, business address or business telephone number of an organization or employee of an organization.
What information do we collect?
- Date of birth
- Email address
- Telephone numbers
- Public insurance coverage details
- Case history, auditory evaluations, recommendations, hearing aid specifications and chart notes
- Transaction history for hearing aid and related accessory purchases
When you correspond with us by email, we collect your email address as well as the message included in your email in order to respond to your specific inquiry. We will use this information to provide you with further details about our business over time.
We collect information only to:
- provide our patients with professional hearing health care services and products
- meet legal and regulatory requirements
- manage and develop our business and operations
Safeguarding your information
We use security safeguards appropriate to the sensitivity of the information. We will audit our procedures and security measures on a regular basis to ensure that they are appropriate and are being administered properly.
Sharing your information
We do not sell or rent our patients’ personal information. When necessary, we do disclose all or part of it to certain third parties (e.g. VAC and WCB NS) and hearing aid and accessory suppliers. We also disclose information when we are required by law or when it is necessary to facilitate the collection of overdue accounts.
Correcting and retaining your information
Please feel free to contact us at any time to update your personal information. We have retention standards that allow us to meet customer service, legal and regulatory needs. As a result, it may be necessary for us to keep some of your information on record even after the end of your relationship with us. When the information is no longer required, it is destroyed or anonymized.
If you have any questions about how we handle your personal information, please contact us at:
104-81 Peakview Way, Halifax, NS, B3M 0G2